FAQ
Frequently Asked Questions
Explore questions we commonly receive and learn more about the leather purchasing process. If you have more questions, from selecting leather types to finding industry inspiration, our team of experts is ready to help you every step of the way.
What are your VIP membership requirements?
Garrett Leather sells to-the-trade only. Apply for online membership by providing your business name, website address and/or a resale number. We review and evaluate all applications on a weekly basis. Garrett Leather will notify each applicant of their approval status.
How do I convert yardage into square footage?
One 54-inch fabric yard is equal to 18 square feet of leather, including waste factor. Multiply your yardage by 18 to get the total number of square feet.
You may also use our Conversion Calculator under the Resources tab.
Are your prices net or retail?
All prices quoted are net.
How may I pay for my order?
We accept all major credit cards. You may choose proforma or COD-certified options as a first-time customer. Upon credit approval after the first order, you may establish net terms.
May I purchase a half hide?
Yes. We have a half hide minimum purchase for most of our in-stock leathers. There are no “up charges” or “cutting fees” for this service.
Do you sell garment leather?
We specialize in upholstery leather. Our leathers range in weight between two and five ounces per square foot.
Is there a fee for your samples?
No. We send samples to qualified customers at no charge.
May I reserve leather?
Yes. Upon request, we'll hold your specified amount of leather for up to ten business days.
Inventory is showing less than what I need. May I still place an order?
Yes. While our website shows real-time inventory, we receive and ship products daily. We may have more stock available to ship than the amount you see listed. If we cannot ship your order right away, we will contact you with the expected lead time.
I need a special color. Can you match it?
Send us the piece you're trying to match. We can provide you with the closest colors from our extensive inventory or produce a custom match for your approval.
Why am I missing some products in my sample set?
Unless specifically requested, we do not include specialty items such as Garrett Wovens, Capelli Natural, Capelli Stenciled, Capelli Specialty, Glam Sheepskin and Sheepskin in color sample sets.
What is the difference between samples and cuttings?
Samples are pre-cut from various dyelots to show product characteristics. Cuttings are cut from current dyelots in stock upon request, for exact color approval.
What size will I receive?
The standard sample size is 4 inch square. Request larger sizes as needed. If you need larger samples, please note the size requested in the Notes box when submitting your order.
How quickly will I receive my leather?
We fill and ship all in-stock orders within two business days of purchase.
What is your return policy?
We want you to be 100% happy with your order. Learn more about our Garrett Guarantee under the About tab. Products covered under our Garrett Guarantee may be returned for up to 60 days from the purchase date at no additional cost. After 60 days, re-stocking fees may apply. We do not accept returns after 120 days of purchase. If you would like to return a product, please contact Client Services.